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audio you the signal


production time   normal production times are usually one week but often less.  in the event of a backlog or other issue affecting production, alp-tone will contact customers with an estimated completion date.



shipping   free shipping on all US domestic orders  shipments are tracked and insured with signature upon delivery.  new york residents subject to sales tax.  for international orders, country specific shipping charges apply and customers are responsible for any duties, taxes, VAT, etc.



15-day evaluation   standard configuration cables with standard termination carry a 15-day evaluation period.  during this period alp-tone will accept returns for any reason and issue a refund of the purchase price, excluding shipping costs.  simply contact alp-tone within this period for an RMA number and then ship the item back.  items returned must be received in the same new condition.     please note: custom cables and rca/xlr interconnect cables with premium termination are not eligible for the evaluation period.


beyond the evaluation period described above, alp-tone is committed to doing anything and everything possible to assist customers, before and after purchase.  please contact alp-tone for product information and support.



security + on-line ordering   payment methods accepted for on-line orders are most major credit cards and PayPal.  to provide a secure shopping environment, all on-line payments are handled by PayPal, a leading third-party payment processor.  furthermore, no customer financial information is transmitted to alp-tone.



privacy   alp-tone takes customer privacy seriously and will never sell or otherwise provide customer information or data to any third-party, ever.


copyright © alp-tone audio   •   all rights reserved